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Cleaning

The award winning CleanTastic team will deliver a consistent high quality cleaning service for you at a cost effective price.

The reason is, we won't be supplying a normal cleaner, we will supply you with a CleanTastic Franchisee owner.  The key difference here is that they are trained to delight customers and because they own their business they really do care about the quality they deliver.  Nobody does a better job than "the owner" and because we have trained them intensely in the “CleanTastic Way” they will deliver a cleaning job you will be delighted with.

Naturally, our CleanTastic Regional Office team is available on ongoing basis to ensure that the cleaning promises we make are delivered.

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Let's face it, security is a critical issue, and that's why we address it first.  Security issues are often seen just as issues relating to potential theft from your office.  However, security falls into two major areas:

• Theft protection
• Confidentiality

We are exceptionally careful when selecting our franchisees and, consequently, the people who enter your premises.  Part of this selection is as follows:

• First interview (references mandatory)
• References checked
• Second Interview
• Successful franchisee or staff member signs a confidentiality agreement.

We are honest and reliable people, working for honest, reliable companies. That combination won't be broken by CleanTastic.

Often cleaning proposals are filled with a lot of promises.

We want to overcome this by offering a performance guarantee. We know that you'll have no reason to use it, however, it is always good to know that it's there.

It's small and straight forward:

If, for any reason, you have a cleaning problem, we guarantee to fix it on the next visit.
If we don't, you get the whole week's cleaning for free.
No quibble, we just do it!

A great cleaning service is one that meets then exceeds your expectations, and that is our aim.  In order to achieve this we need to monitor regularly the quality of our cleaning service by our franchisees for you.

We do this three ways:

• We provide a Communication Book that you can use to leave any specific instructions or issues.
• Our business services team makes regular follow-up calls from our office to check that our cleaning service is meeting your expectation.
• Performance inspections are routinely conducted to ensure that the cleaning meets our franchise standards.

Our commercial cleaning business systems focus on checking on quality.   This ensures that any quality issues are identified before they become problems.  We monitor and record any quality incidents to ensure that if a cleaning issue is identified it is rectified, rather than fixed up temporarily only to repeat itself again.  Now that makes good business sense.

CleanTastic staff and franchisees are the best in the industry.  We pride ourselves on our rigorous selection process and attention to detail.

Typically your franchise cleaners would be a husband and wife team who have been selected because of their ability to communicate well, attention to detail and pride in their work.  These people become an asset to any organisation as their intense training enables them to deliver a high quality cleaning service every time.

Our franchise structure enables us to give the people doing the cleaning of your premises ownership in the business.  So rather than having lowly paid transient workers doing the cleaning, we can offer highly motivated, intensely trained business-owner-operators.

Good cleaners are trained not born.  To clean effectively in today's environment you need to understand the different surface types and the most effective and efficient way to take care of them.

we have spent considerable time with our staff and franchisees getting them through our training programs to make sure they have a comprehensive understanding of cleaning before they are ever appointed to a client.

Learning to be good business people is given equal importance in the CleanTastic system.  Because of this our franchisees are arguably the best in the industry.

In order to clean in the most effective way possible, our franchisees use only the most modern equipment.  Our daily equipment is kept in excellent working order and is replaced well before any performance is lost.

Good quality, modern equipment enables our franchisses to deliver a quality cleaning service every time.

Now that makes good business sense!

On average, cleaning companies spend between 3-8% of their turnover on cleaning chemicals.  With the ever increasing problems with our waterways, cleaning companies who use a lot of solvents and petrochemicals need to focus on what they can do to help reduce the contamination of our rivers, streams and oceans.

CleanTastic does not pretend to be the perfect environmental example.  However, we have taken steps to review our own procedures.  Our policy is to ensure that wherever possible we use the most appropriate chemicals available.